Yakima has issued a product recall of its FrontLoader top-of-car bicycle mount. Yakima is recalling FrontLoader bike mounts sold from March, 2010 through December, 2010 due to a malfunction.In these instances bikes have become loose or have been ejected from the bike mount. The issue has been addressed in the current generation of the FrontLoader that began shipping in February, 2011 and is currently in stores. This notice is in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
If you have the rack on the left, stop using it immediately.
You can identify if your FrontLoader is part of the recall by examining the front wheel hoops. If you have four wheel position options, then you have the original design, which is part of the recall. If you have five positions, then you have the current FrontLoader, which is not part of the recall.
What is Yakima doing about the problem? Yakima is replacing defective products at no charge to you.
What should you do? Remove the recalled bike mount from your vehicle andclick hereto be taken to the online recall registration, or call 1-888-925-4621 to speak with Yakima customer service.
Who should you contact if you have further questions or concerns? Call Yakima customer service 1-888-925-4621 or email@example.com.
Yakima apologizes for any inconvenience this safety recall may cause, but your safety is our first concern.
If after attempting to have your FrontLoader replaced you believe you have not been able to have your FrontLoader remedied without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC, 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go tohttp://www.safercar.gov.
We appreciate your support of the Yakima brand and your patience during this recall. We look forward to serving you in the future.